Smarter Hiring -Conversations with AI

How an AI agent streamlined candidate engagement and boosted interview turnouts

The Problem

The company was overwhelmed by the sheer volume of candidate queries pouring in via WhatsApp. Applicants wanted quick answers about roles, benefits, and the company itself—but with no system to handle the influx, most messages went unanswered. This led to poor candidate experiences, lower interview turnout, and a longer time-to-hire.

The Solution

We built and deployed an AI agent workflow powered by a RAG (Retrieval-Augmented Generation) framework directly on WhatsApp.

Candidates could instantly get accurate, context-aware answers tailored to their questions.
Every conversation carried a unique user and chat context, giving each interaction a personal touch rather than a generic reply.
The AI went beyond Q&A, it checked whether an interview was scheduled. If not, it automatically shared a scheduling link, making the process seamless for both the candidate and the recruitment team.

The Impact

The results were immediate and measurable:

92% of candidate queries were resolved instantly, improving response times from days to seconds.
Interview turnout increased by 35%, with fewer drop-offs thanks to timely reminders and scheduling support.
Time-to-hire reduced by 28%, helping the company close critical roles faster.
Recruitment team saved over 30 hours per month previously spent on repetitive candidate communications.

By integrating an AI-driven approach, the company turned candidate engagement from a bottleneck into a competitive advantage, delivering a faster, smoother, and more scalable hiring process.